Shipping Policies
Shipping Time
All orders are shipped within 24-72 Business Hours from time of order, Business Days-Monday-Friday.
Shipping Modes
Shipping Modes and Time are mostly accurate, however, there can be a delay of 1-2 Days in the Standard and Priority shipping modes.
- Standard Shipping Free(15-21 Business Days)
- Priority Shipping(9-15 Business Days)*
Shipping Partners
We use the service of following shipping partners to deliver parcels:
USPS
UPS
FEDEX
DHL
Yun Express
Others
Order Tracking
Once an order is shipped, it may take up to 72 hours for the same to be updated on our panel. Please check your email for the tracking id/tracking link or check your registered mobile number (if a direct line) for a message notification for the same.
Address Change
Address change request can be made within 12-16 hours of placing the order. If an order is shipped, the address cannot be changed/altered. In the event that the customer has a specific request for delivery or any specific delivery instructions, we request to co-ordinate with the local shipping person/team to arrange for the same.
Cancellation
Cancellation can be done before shipping, once an order is shipped, it cannot be cancelled. We can make exception to this rule, for this we request you to email us at help.gearsplay@gmail.com.
NOTE
Due To Covid-19, we are seeing a delay of 2-4 days in delivery of a lot of shipments, we sincerely apologize for this, however during these difficult times, we expect you to bear with us.
As per government instructions, We are running the business with minimal staff in the office (30% Manpower). Most of our employees are Working from Home. It may result in delayed updation of tracking. But we are working hard to cover up for that.
Please read our COVID-19 Prevention Policy to know more about what we are doing to prevent the spread of this in our workplace.
For every order delayed, we will be willing to compensate in form of Discounts once the lock down is over. Let’s overcome this together.
